Support agent? More like secret agent.
Support agent isn’t the right word for who’s at the other end of your ticket. Our support team and trainers have been with Expandable for years, and they know our product inside and out. They’ve been called “superhero” many times by our customers, and there’s a reason for that.
Direct support from tenured experts
It’s our people who make the difference.
From your first contact with Expandable sales people through your ongoing support and training conversations, you’ll be working with direct employees of the company, not VARs or outside consultants. You’ll recognize that you’re backed by manufacturing veterans who take personal responsibility for your success with the Expandable system.
Our support people are the heart of the company, and are the core reason why customers consistently recommend Expandable to their peers.
Customer Support Hotline
If you’re an Expandable customer needing immediate assistance please call the customer support hotline.
Support Hotline Hours
Monday – Friday*
6:00 AM to 5:00 PM (Pacific Time)
*Except major holidays
Customer Resource Center
If you are looking for the answer to a frequently asked question after hours please visit the Customer Resource Center.
We can’t wait to be your sidekick!
Benefits of direct support
Knowledgeable People
Expandable support reps each know the system inside and out and can help you create special reports, design efficient process flow, perform custom training and provide immediate problem resolutions on the support hotline.
Economical Implementation Model
Expandable’s direct approach minimizes implementation costs to keep the total investment at an affordable level for growing companies. Your investment goes towards superior ERP software, not toward funding excessive consulting services.
Reliable Implementation
Expandable support personnel have implemented the system hundreds of times and execute your conversion and installation strategy using a proprietary Implementation Plan based on the unique challenges and goals of the target operation.
Reps that Listen
You won’t find us making over-hyped recommendations of solutions that go beyond the scope of your goals. Expandable sales and support representatives pay close attention to your requirements and focus on delivering the right tools to keep your business profitable and growing.
Solid Products
Since our system is the backbone of a customer’s business, we make sure our products are dependable and rock solid. Usability, consistency, and reliability are the qualities that drive development of our products. All development is done exclusively by direct employees of Expandable Software, Inc.
Efficient Custom Programming
Custom programming is provided by Expandable’s own developers who can tailor applications specific to your needs. Work closely with the same people who design and program the product to make your applications wish list a reality.